Saif Bakers & Sweets – Shipping Policy
At Saif Bakers & Sweets, we strive to deliver your favorite products fresh and on time. Please read the following shipping policy to understand how we handle orders and deliveries.
1. Delivery Areas
1.1. Local Delivery: We currently offer delivery within [specific cities/areas] only. If your location is outside these areas, we may not be able to deliver, and you will be notified at the time of placing the order.
1.2. Self-Pickup Option: If you’re outside our delivery zones or prefer to collect your order, you can choose the self-pickup option at checkout. Orders must be picked up at our designated store location within the collection time provided.
2. Delivery Times
2.1. Standard Delivery: We aim to deliver orders within [X] hours/days after your order is confirmed. Our standard delivery hours are [times, e.g., 9 AM to 6 PM] on business days. Orders placed outside these hours will be processed the next business day.
2.2. Same-Day Delivery: For same-day delivery, orders must be placed before [specific cut-off time]. Availability of same-day delivery may vary depending on your location and product availability.
2.3. Delivery Delays: While we do our best to ensure timely delivery, unexpected delays may occur due to factors outside our control, such as weather conditions, traffic, or high order volumes. We will notify you promptly of any significant delays.
3. Shipping Charges
3.1. Local Delivery Fee: Shipping fees vary based on your location and order size. The shipping cost will be calculated and displayed at checkout before you finalize your order.
3.2. Free Delivery: We may offer free delivery on orders above a certain amount. Please check our website for current promotions and minimum order amounts for free delivery.
4. Order Tracking
Once your order has been dispatched, you will receive a confirmation message or email with the delivery details. If applicable, you will also receive a tracking number to monitor the status of your delivery.
5. Order Issues
5.1. Incorrect or Damaged Orders: If you receive an incorrect or damaged product, please contact us within 24 hours of receiving the order. We will arrange for a replacement or refund based on the situation.
5.2. Missed Deliveries: If you are not available at the specified delivery time, our delivery personnel will attempt to contact you. If we cannot reach you, the order may be returned to our store for self-pickup or rescheduled delivery. Additional charges may apply for rescheduled deliveries.
6. Freshness Guarantee
At Saif Bakers & Sweets, we take pride in the quality and freshness of our products. All our baked goods are freshly prepared, and we ensure that they are packed securely for delivery to maintain their freshness during transit.
7. Shipping Restrictions
7.1. Perishable Items: Due to the perishable nature of our products, we do not offer long-distance or international shipping. All deliveries are restricted to local areas to ensure that our products arrive fresh.
7.2. Delivery Address Accuracy: It is the customer’s responsibility to provide an accurate delivery address at checkout. We are not responsible for any failed deliveries due to incorrect or incomplete addresses.
8. Changes to Shipping Policy
We reserve the right to modify this shipping policy at any time. Changes will be posted on our website, and it is the customer’s responsibility to review the policy periodically.
9. Contact Us
For any questions or concerns regarding shipping, please contact us at:
Saif Bakers & Sweets
