Saif Bakers & Sweets – Return and Refund Policy

At Saif Bakers & Sweets, we take pride in delivering high-quality baked goods to our customers. If, for any reason, you are not fully satisfied with your purchase, please review our return and refund policy outlined below.

1. Return Policy

1.1. Perishable Goods: Due to the perishable nature of our products, we do not accept returns once a product has been delivered or picked up. This includes all baked goods, snacks, and sweets. Please carefully review your order before confirming your purchase.

1.2. Order Issues: If you receive a damaged, incorrect, or unsatisfactory product, please contact us immediately within 24 hours of receiving your order to report the issue. We will do our best to address your concerns and provide a suitable resolution.

1.3. Non-Returnable Items: All food items are non-returnable due to food safety and hygiene regulations. Once an item leaves our store, it cannot be resold or restocked.

2. Refund Policy

2.1. Eligibility for Refunds: Refunds may be issued in the following cases:

• You received the wrong product that was not what you ordered.
• The product arrived damaged or spoiled.
• The product is significantly different from its description.

2.2. Refund Requests: To request a refund, please contact us within 24 hours of receiving your order with the following details:

• Your order number.
• A clear description of the issue.
• Photos of the damaged or incorrect product (if applicable).

2.3. Refund Approval: Once we receive your refund request and verify the issue, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed using the original payment method within [X] business days.

3. Exchange Policy

3.1. Product Exchange: If you receive a damaged or incorrect item, we will arrange for an exchange if the same item is available. If the item is out of stock, we may offer an alternative product or issue a refund, depending on your preference.

4. Cancellation Policy

4.1. Order Cancellations: Orders can be canceled within 1 hour of placing the order. Cancellations after this period may not be accepted as the order would be in the preparation phase. To cancel an order, please contact us immediately with your order details.

4.2. Refund for Canceled Orders: If your order is canceled successfully, a full refund will be issued using the original payment method.

5. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank or payment account first. It may take some time before your refund is officially posted. If you still have not received your refund after [X] days, please contact us, and we will assist you further.

6. Changes to the Return and Refund Policy

We reserve the right to modify or update this policy at any time. Any changes will be posted on this page, and it is the customer’s responsibility to review this policy periodically.

7. Contact Information

For any questions or concerns regarding returns, refunds, or exchanges, please contact us at:

Saif Bakers & Sweets